7-Day Return and Exchange Policy

Return and Exchange Period:

You may return or exchange most new, unopened items within 7 days of delivery. Refunds will be issued as a gift card that you can use for your next purchase.

 

Exchange of Damaged or Faulty Products:

If you receive a damaged or faulty product, we will gladly accept exchanges. We will also cover the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).

 

Refund Processing Time:

You should expect to receive your gift card refund within two weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper.

 

Non-eligible Products:

The following products are not eligible for return or replacement under this policy:

- Any product that has been used or worn

- Any product that has been washed

- Any product not in its original condition

- Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery

- Items received in sale or deals

- Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number

- Any part/product/plating not covered under warranty/guarantee

 

How to Return or Exchange an Item:

To return a defective item or exchange an item that does not fit, contact our Customer Service via email at info@momshome.in or phone at +91 90247 88312. We will recall the defective product or part and our quality team will inspect the issue.

 

Thank you for shopping with MomsHome. We are committed to ensuring your satisfaction with every purchase.

 

Shipping & Delivery

What is the estimated delivery time?

We generally procure and ship the items within the time specified on the product page. Our delivery timeframe is 3 to 5 business days and we deliver across India depending on the following factor: The pincode to which you want to ship the order You can check the expected delivery date of your order(s) 

 

What can’t track my order even though it has been shipped?

 Courier services usually take up to 24 hours to activate tracking for an order once it’s been shipped. Please check again after the mentioned time.

 

Can I get my orders delivered at a specific time?

Please coordinate with the courier executive delivering your order to see if this is possible. Delivering at a specific time may not always be an option from courier services due to their schedules.

 

I missed the delivery of my order today. What should I do?

If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to our fulfilment centre and your account will be refunded for the order amount. In case your order comes back to our fulfilment centre, you can request for it to be re-dispatched depending on the availability.

 

What are the shipping Charges?

You can check your shipping fee in the Order Summary section of the Cart page. You will also be notified, on the Cart page, ​of the minimum order value above which you​ can​ get free shipping.

 

Do you deliver internationally?

Unfortunately, we only deliver within India but we do accept most international credit cards. Here is the list of the cards:-

  •         MASTER
  •         VISA
  •         DINERS
  •         AMEX International cards on PayU Biz

 

I had ordered COD. But I want to pay using Debit/Credit/Netbanking now. How can I do this?

Please get in touch with our customer care executive on the following number. +91 90247 88312 to guide you through the payment process. 

 

The courier company has taken my order back to your fulfilment centre. How do I get it back?

If you still wish to receive your order, please email your order number to info@momshome.in with the subject line “Resend my order”

 

Bulk Orders & Business Inquiry

I wish to become a vendor/Brand Partner

Please email the details of the order you wish to place to info@momshome.in with the subject line “Vendor Inquiry”

 

I want to place a bulk order/I have a business query

Please email the details of the order you wish to place to info@momshome.in with the subject line “Bulk order”.