Because of restrictions in movement due to COVID – 19, we are not accepting returns or exchanges unless the item you purchased is defective.
You may also experience a delay in shipping and delivery of your orders during this time.
Stay Safe and Healthy!
What is the 15 Days Replacement Guarantee?
All products sold at MomsHome.in are covered under our 15 Day Replacement Guarantee. In case there are any fitting issues, damages, defects or any other problem, notify us within 15 days from the date of delivery, and we will either refund your money or send a replacement product to you.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at email@example.com or phone at 998343233, fill the return form on our website, within 15 days from the date of delivery. The defective product or part will be recalled and our quality team will check the issue.
The following products shall not be eligible for return or replacement under this 15 Day Replacement Guarantee:
- Any product that has been used or worn
- Any product that has been washed
- Any product not in its original condition
- Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
- Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
- Any part/product/plating not covered under warranty/guarantee.
How do I Cancel an order on momshome.in?
Cancellation before the product is delivered:
- In case the prepaid order is cancelled before it is dispatched, we will refund the entire amount.
Cancellation after the product is either dispatched or delivered:
- In case you have received the product, it will be eligible for a replacement if it is defective or has incorrect size. please refer 15 Day Replacement Guarantee for further details.
What is the procedure to return a Product to Moms Home?
In order to initiate a return, contact Customer Service via email at firstname.lastname@example.org or call us on +91 9983432333 or fill the return form on our website, within 15 days from the date of delivery. Our customer service representative will help you with the process.
- Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your MomsHome account in a form of Gift Voucher or a cheque of equivalent amount will be sent to you upon request.
Shipping & Delivery
What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Estimated delivery date depends on the following factors: 1) The location of the brand offering the product 2) The pincode to which you want to ship the order You can check the expected delivery date of your order(s)
What can’t track my order even though it has been shipped?
Courier services usually take up to 24 hours to activate tracking for an order once it’s been shipped. Please check again after the mentioned time.
Can I get my orders delivered at a specific time?
Please coordinate with the courier executive delivering your order to see if this is possible. Delivering at a specific time may not always be an option from courier services due to their schedules.
I missed the delivery of my order today. What should I do?
If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to our fulfilment centre and your account will be refunded for the order amount. In case your order comes back to our fulfilment centre, you can request for it to be re-dispatched depending on the availability.
What are the shipping Charges?
You can check your shipping fee in the Order Summary section of the Cart page. You will also be notified, on the Cart page, of the minimum order value above which you can get free shipping.
Do you deliver internationally?
Unfortunately, we only deliver within India but we do accept most international credit cards. Here is the list of the cards:-
- AMEX International cards on PayU Biz
I had ordered on COD. But I want to pay using Debit/Credit/Netbanking now. How can I do this?
We currently don’t support online payments for orders placed with Cash on Delivery payment option. You have to cancel your cod order before it is shipped and have to place new prepaid order.
The courier company has taken my order back to your fulfilment centre. How do I get it back?
If you still wish to receive your order, please email your order number to email@example.com with the subject line “Resend my order”
Bulk Orders & Business Inquiry
I wish to become a vendor/Brand Partner
Please email the details of the order you wish to place to firstname.lastname@example.org with the subject line “Vendor Inquiry”
I want to place a bulk order/I have a business query
Please email the details of the order you wish to place to email@example.com with the subject line “Bulk order”.